Treating Customers Fairly Policy for Customers

Treating Customers Fairly

Introduction

Egnida Vehicle Solutions Limited (EVS) is an appointed representative of Logical Vehicle Management Limited (LVM). Egnida Vehicle Solutions Limited, Logical Vehicle Management Limited and Car & Van Lease Supermarket are all part of the Egnida Group of Companies. Registered in England No. 09395973 VAT Reg No. 286326675 Egnida Vehicle Solutions Limited is both authorised and regulated by the Financial Conduct Authority (FCA). Our FCA reference number is 937535. Egnida Vehicle Solutions Limited is a credit broker and not a lender.

Egnida Vehicle Solutions Limited Approach

The Egnida Vehicle Solutions Limited approach is to have an overriding desire to treat customers fairly, irrespective of the circumstances, type or products that a consumer customer might select from us. These principles extend to individual hirers or those returning customers, both new and existing, who can expect to be treated in the same way. Our overriding sentiment is to ensure that the customer is never put in a position where they feel that the relationship with Egnida Vehicle Solutions Limited to be unfair or unsatisfactory. Our principal commitment is for customers to obtain the financial services products and guidance that meet their expectations and needs from a firm that they can trust. 

Principal Aims

Treating Customers Fairly is one of the key priniciples set by the Financial Conduct Authority (FCA) and includes six guiding principles to which we follow. These key principles ensure that the level of service we provide is treating customers fairly and are listed below:
  • Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  • Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  • Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  • Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
If you wish to raise a complaint, please refer to our Complaints proceedure.