Terms of Business

About Egnida Vehicle Solutions Limited Egnida Vehicle Solutions Limited (EVS) is an appointed representative of Logical Vehicle Management Limited (LVM). Egnida Vehicle Solutions Limited, Logical Vehicle Management Limited and Car & Van Lease Supermarket are all part of the Egnida Group of Companies. Egnida Vehicle Solutions Limited is both authorised and regulated by the Financial Conduct Authority (FCA). Egnida Vehicle Solutions Limited provides broker services to customers and work with our finance partners in order to find a suitable vehicle lease agreement for our customers. You can find more about what we do on our website www.carleasesupermarket.com. Egnida Vehicle Solutions Limited is an FCA regulated credit broker and not a lender. Egnida Vehicle Solutions Limited has it’s registered office at 60a Bridge House, Waterside, Solihull, West Midlands, B90 1UD. You can find more about what we do at: https://www.carleasesupermarket.com The products we provide As an FCA regulated credit broker, we are able to introduce you to a range of lenders who can help you finance your vehicle and provide any other products or services that you may require. This includes servicing packages and vehicle maintenance. We work with some of the UK’s most prominent and trusted finance providers in order to help secure you the best and most appropriate deal. Our Services We will provide you with either comparable deals of any firms most appropriate to your lending or purchasing needs, or any other general information relating to finance products. In order to do this, we may seek personal information about your circumstances and objectives as might be relevant in order to enable us to identify your exact needs and establish an appropriate line of credit. It is extremely important that you provide us with accurate and relevant information so that we can try to find a product or agreement that is most suitable to you and your financial circumstances. What are the costs for our services? We may receive a commission or payment from a third party. Commission can often vary and represents any costs incurred by Egnida Vehicle Solutions Limited for finding and then processing the lease agreement. We may also receive payment from finance providers or lenders if you decide to enter into any agreement with us. These fees can be pre-set and often vary dependant on the product and the volume that is placed with a particular supplier. Please see our Information Notice regarding fees: https://www.carleasesupermarket.com/information-notice Who regulates us? Egnida Vehicle Solutions Limited is both authorised and regulated by the Financial Conduct Authority (FCA) You can verify this by checking the FCA Register on the website http://www.fca.org.uk/register or contacting them on 0300 500 8082. Our firm reference number is 937535. What should I do if I have a complaint? If you are dissatisfied with any of the services we have provided for any reason then you can find our complaints procedure on the company website by clicking here: Egnida Vehicle Solutions Limited - Complaints   Order Terms & Conditions We want to keep things simple. We are committed to providing an excellent service to you, so it is important to ensure we make you aware of some important terms and conditions of acceptance. Here are just a few things you should bear in mind when ordering your vehicle choice from us:
  • Egnida Vehicle Solutions Limited will send you an official quotation detailing the precise nature of the vehicle and rental. It is important you check this carefully and satisfy yourself that the quote details the exact specification of the car you would like us to order at the appropriate price and appropriate profile. We cannot accept any responsibility for any errors that occur after the vehicle has been ordered with a dealer. Our quotation is not confirmation of acceptance by the finance company.
  • Egnida Vehicle Solutions Limited will not accept any responsibility whatsoever for optional extras that are not fitted to the vehicle if they are not specified on the order. It is the customer’s responsibility to ensure the standard and optional specifications are fully understood and details can be found on the manufacturer’s website or the manufacturer’s vehicle brochure. It is the customer’s obligation to specify the precise vehicle specification requirement. You must satisfy yourself that the order specification above fully meets your requirements.
  • We wish to inform you that early termination (ET) costs can be expensive. The ET policy will be outlined in the contract you sign with the finance company. Details can also be provided prior to you placing your order upon request. You must return the vehicle in a well maintained condition as set out in the contract. Any damage over and above that stated in the contract or Fair Wear and Tear Guide, may be subject to additional charges.
 
  • Any indications given to you regarding likely delivery date are indicative only. We do not have any influence over the manufacturer production cycle and whilst we will apply our best endeavours to advise you of a likely delivery date, this is not contractual and we will have no liability whatsoever for this delivery date proving to be inaccurate. The preferred delivery date you state on this order is also governed by the same conditions.
  • We strongly recommend that your new vehicle order is placed in good time. If your order is for a new vehicle to replace an existing vehicle either with one of our existing funders or with a funder not used by Egnida Vehicle Solutions Limited, we are unable to make any undertakings to meet a delivery date that matches the return vehicle date. Egnida Vehicle Solutions Limited will not be held liable for any delays in delivery beyond its control.
  • In the event that manufacturer delays cause a delay to the indicative delivery date, leading to a gap between your existing vehicle return and new vehicle delivery, Egnida Vehicle Solutions Limited will not be responsible for any costs incurred. Amongst other things, this might include costs you incur in ensuring a valid MOT certificate is provided and / or for a temporary vehicle to be provided.
 
  • Should you cancel your order, for any reason, after we have placed your order with the vehicle supplier, a cancellation charge will be payable. This charge varies across our partners and, upon request, we can advise you of the amount payable, prior to you agreeing to order the vehicle from us. We only collect your deposit for the vehicle when the credit has been agreed by the Finance Company. Occasionally, we do not take a deposit, however, this does not mean that we waive our right to charge a cancellation fee, should the need arise.
 
  • All vehicle images on the website are for illustration purposes only and are intended as a guide only. It is important that you satisfy yourself that the quote you have requested is for the specification you have chosen.
 
  • Egnida Vehicle Solutions Limited sometimes charges a processing fee of between £100.00 and £200.00 (Inc. Vat). It will be clear on your order documentation if this fee applies to you, or not.
     
  • Please ensure you have read the guidelines regarding Diesel Particulate Filters (DPF). DPF filters for all diesel vehicles require certain driving conditions to be fulfilled to avoid damage to the filter. If these are not followed, the owner of the vehicle may not be responsible for the costs of repair. Therefore, it is important you understand the correct operation of the vehicle as detailed in the manufacturer handbook. For further guidance, general details can be found by clicking this link:
https://www.carleasesupermarket.com/diesel-particulate-filters-(dpf). In signing your order, you confirm you have read and accept the potential risk of damage to the DPF if the manufacturer guidelines for the vehicle you ordered, are not followed by the driver.   All details shown on our website are subject to our terms of business. This is available to read below or by clicking 'Terms of Business’ at the foot of our website.
  • The dynamic nature of our business and the way we constantly look to improve our site and buying terms, means that, from time to time, vehicles and our rentals on the website can change at short notice. The prices listed are not our formal quotation. These are provided via a formal quote as described above.
  • In addition to the specific order terms and conditions described above, your order is also subject to the wider terms and conditions of Egnida Vehicle Solutions Limited. Details can be accessed on our website.
  • Cherished plates incur a £50 + VAT administration fee payable to Egnida Vehicle Solutions Limited to process and liaise with the funder on your behalf. Please note this is only for Egnida Vehicle Solutions Limited to process and the leasing company will charge an additional cost on top of this. Please ask for further details if required.
  • For businesses who can recover VAT, an Effective Lease Rental (ELR) is quoted. Under current legislation, blocked Vat is applied to 50% of the finance rental element of a car lease. This means that only the non-blocked element can be recovered.
  Website Terms of Business:   Egnida Vehicle Solutions Limited takes no responsibility for the consequences of error or for any loss or damage suffered by users of any of the information published on any pages, and such information does not form any basis of a contract with readers or users of it. Egnida Vehicle Solutions Limited reserves the right to make changes at any time, and without notice, to the content of the site and cannot be held responsible for damages, losses or inconvenience caused by any aspect of the performance or non-performance of the site or inaccuracies in the information provided. This site contains material submitted and created by third parties. www.carleasesupermarket.com excludes liability for any error or omission for such material. Links to another website from www.carleasesupermarket.com does not mean that Egnida Vehicle Solutions Limited endorses or accepts responsibility for the content, or the use of, such a website and we shall not be responsible for any loss or damage caused or alleged to be caused by or in connection with your use of or reliance on any content, goods or services available on or through any other website linked to or from our own. Vehicle illustrations are not intended to be an exact match to the vehicle described; they are posted as a general guide only. All users should satisfy themselves regarding the exact nature of the visual aspects of the vehicle and the specification of that vehicle. Further details can be found via https://www.carleasesupermarket.com/website-terms-&-conditions Privacy Policy Egnida Vehicle Solutions Limited is committed to protecting and respecting any personal information you share with us. This statement explains what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us. The contents of this statement may change from time to time so please check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes. The Information we collect We collect information about you when you engage with us either through our call centre, our website, other digital platforms or our partners. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following: Your personal details including name, date of birth, address, employment and contact details. Your banking and financial information where you may provide it (including income, expenditure and previous credit history). Information about your lifestyle and home ownership. Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address. Cookie information (see our Cookie Policy). Details of communications between us (for example emails or call recordings). Any other information which you may provide to us How we use this information and the legal basis for processing We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone  or mail. We may use the information to customise the website according to your interests. You can change your contact preferences at any time, via the ‘opt-out or preference links on our communications. We will only process information that is necessary for the purpose for which it has been collected. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping. The legal basis of processing will vary depending the type of service you have requested and we have listed some examples of our processing activities below;
  • Administering your vehicle quotes and policies (as is necessary for performance of a contract between you and us and/or as is necessary for our legitimate interests);
  • Carrying out anti-fraud and anti-money laundering checks and verifying your identity (as is necessary for compliance with our legal obligations and/or as is necessary for our legitimate interests);
  • Assessing financial risks, including by carrying out credit reference checks and credit scoring assessments, (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
  • Broking your finance agreement and any related services (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
  • Using your payment details to process payments or refunds relating to a service provided by us (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
  • Sending you information about your end of contract obligations and how to renew your vehicle hire agreement (as is necessary for compliance with our legal obligations);
  • Communicating with you about your quotes and policies including responding to your enquiries (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
  • Administering debt recoveries, where you owe us money under a contract or otherwise (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
  • Undertaking market research and statistical analysis, including analysing your use of our website. This allows us to develop new, or improve existing, products and services (as is necessary for our legitimate interests); and
  • Fulfilling our obligations owed to a relevant regulator or authority (as is necessary for compliance with our legal obligations and/or as is necessary for our legitimate interests).
  Our "legitimate interests" as referred to in this document include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements. Security:   We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your information may be passed to countries outside the European Economic Area (EEA). By way of example, this may happen if any of our servers are from time to time located in a country outside the EEA, or one of the providers is located in a country outside the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your personal data continues to be protected.   How do we share this information? We do not sell your information to third parties, but we do work closely with third party suppliers who fulfil business activities for us. In these situations, we will only share the information that is necessary for the third party to perform the processing activity it was provided for, such as;
  • third party service providers who support the operation of our business, such as IT and marketing suppliers, financial service providers, delivery companies, dealer groups and debt collection agencies (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests);
  • third party insurance providers (as is necessary for the performance of a contract between you and us and/or as is necessary for our legitimate interests).fraud prevention agencies and associations, (as is necessary for compliance with our legal obligations and/or as is necessary for our legitimate interests);regulators and law enforcement agencies, including the police, the Financial Conduct Authority or any other relevant authority who may have jurisdiction (as is necessary for compliance with our legal obligations).
  Some of these third parties may also be considered a data controller in respect of holding your personal data. In these cases, we will provide you with the privacy statements of those parties. How we use cookies:   A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.   We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.   Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. How long do we keep your information for? We will not hold your personal information for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship. In any event, the retention period will be the statutory retention period unless there is a further legal or regulatory requirement to do so. How can you manage the information we hold about you? Controlling your personal information:   We will not sell, distribute, or lease your personal information to third parties unless we are required by law to do so. You may choose to restrict the collection or use of your personal information in the following ways: if you have previously agreed to allow us to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@Logicalvm.co.uk.   Under the data protection act you have certain rights in relation to the data we hold about you. Under GDPR these rights are extended and listed below;
  • to obtain access to, and copies of, the personal information that we hold about you;
  • to require that we cease processing your personal information if the processing is causing you damage or distress;
  • to require us not to send you marketing communications.
  • to require us to erase your personal information;
  • to require us to restrict or object to our data processing activities;
  • to receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal information to another data controller; and
  • to require us to correct the personal information we hold about you if it is incorrect.
  Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.   Any items of electronic marketing we send you (for example, an email newsletter) will contain a clear ‘opt-out’ link. Clicking on the link will immediately remove you from our electronic mailing list(s).   You may request details of personal information, which we hold about you under the Data Protection Act 1998.   A small fee may be payable. If you would like a copy of the information held on you please write to: Egnida Vehicle Solutions Limited, 60a Bridge House, Waterside, Solihull, West Midlands, B90 1UD or Email; info@logicalvm.co.uk.   If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.     If you have a complaint regarding any aspect of how we handle your personal information, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner's Office at the following address:   Information Commissioner's Office, Wycliffe House. Water Lane, Wilmslow, Cheshire. K9 5AF You can also contact the Information Commissioner's Office using their online form: https://ico.org.uk/global/contact-us/email/ Egnida Vehicle Solutions Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2021.