Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA legally require us to provide you with this Initial Disclosure Document. This document has a number of purposes, one of which is to ensure you are provided with essential information about Egnida Vehicle Solutions Limited as a company, what we charge for our services, the products and services that we offer and how we are regulated. This document also provides you with information on what to do if you have a complaint and any details regarding the Financial Services Compensation Scheme.

About Egnida Vehicle Solutions Limited

Egnida Vehicle Solutions Limited is both authorised and regulated by the Financial Conduct Authority (FCA). Egnida Vehicle Solutions Limited provides broker services to customers and work with our finance partners in order to find a suitable vehicle lease agreement for our customers. You can find more about what we do on our website www.carleasesupermarket.com Egnida Vehicle Solutions Limited are an FCA regulated credit broker and not a lender. 

The products we use

As an FCA regulated credit broker, we are able to introduce you to a range of lenders who can help you finance your vehicle and provide any other products or services that you may require. This includes servicing packages and vehicle maintenance. We work with some of the UK’s most prominent and trusted finance providers in order to help secure you the best and most appropriate deal. 

Our Services

We will provide you with either comparable deals of any firms most appropriate to your lending or purchasing needs or any other general information relating to finance products. In order to do this, we may seek personal information about your circumstances and objectives as might be relevant in order to enable us to identify your exact needs and establish a line of credit. It is extremely important that you provide us with accurate and relevant information so that we can try to find a product or agreement that is most suitable to you. 

What are the costs for our services?

We may receive a commission or payment from a third party. Commission can often vary and represents any costs incurred by Egnida Vehicle Solutions Limited for processing the lease agreement. We may also receive payment from finance providers or lenders if you decide to enter into any agreement with us. These fees can be pre-set and often vary dependant on the product and the volume that is placed with a particular supplier. We may also charge a sourcing fee which will be advised to you at the point of order. Please see our Information Notice at the bottom of the home page of this website,  regarding fees:

Who regulates us?

Egnida Vehicle Solutions Limited is regulated by the FCA. You can verify this by checking the FCA Register on the website http://www.fca.org.uk/register or contacting them on 0300 500 8082. Our firm reference number is 937535.

What should I do if I have a complaint?

If you are dissatisfied with any of the services we have provided for any reason then you can find our complaints procedure on the company website by clicking here:  Complaints Procedure

Treating Customers Fairly

Egnida Vehicle Solutions Limited continuously strives to do its very best for customers at all times. In the unlikely event of a customer complaint, or dissatisfaction with regards to any service aspect, or failure in communication with our clients, it is important for us to react both promptly and decisively, with the overall aim to treat customers fairly and to satisfy any queries that they may have. The team can be contacted on 0121 272 1210.

BVRLA Fair Wear & Tear Guide

In order to help you and your drivers avoid end of contract damage charges, please refer to the BVRLA website. https://www.bvrla.co.uk/fleet-services/fair-wear-and-tear.html A copy of the BVRLA Fair Wear & Tear Standard can be obtained from the Leasing Company of your lease vehicle. Should a copy be required, please contact the Egnida Vehicle Solutions Limited team on 0121 272 1210.